We want you to be genuinely happy with ViralVolt. If our platform isn't the right fit, we'll do what we reasonably can to make it right.
If you subscribe to a paid plan for the first time and decide within 7 days that ViralVolt isn't for you, contact us at viralvolt-support@gantima.com and we'll issue a full refund on your first billing cycle. Refunds typically appear on your statement within 5-10 business days.
After the initial 7-day window, subscription charges are generally non-refundable. You can cancel at any time from Settings → Manage subscription, and you'll keep access through the end of your current billing period.
Reach out to viralvolt-support@gantima.com with your account email and a short description; we usually respond within one business day.
Annual subscriptions follow the same 7-day guarantee. After that, they're non-refundable for the remainder of the year, though you can cancel to prevent auto-renewal.
The free tier is, well, free — no refund needed. If you trialed a paid tier and were charged after the trial ended without meaning to convert, contact us within 48 hours of the charge and we'll refund it.
Email viralvolt-support@gantima.com from the address on your account with: